L1 Support
Owner
Partner unless agreed otherwise
Scope
Customer intake, basic guidance, known issues and customer communication.
How partner-led customer relationships progress
From first conversation to scaled deployment.
- 01
Discover
Identify the customer process, business pain, user journey and success criteria.
- 02
Demo
Show a relevant Digital Worker journey using realistic examples and a clear before-and-after story.
- 03
Proof of Value
Validate one process with realistic sample data, clear scope and agreed success criteria.
- 04
Pilot
Test the Digital Worker with a controlled user group or live workflow where appropriate.
- 05
Production
Deploy with agreed scope, usage limits, roles, support model and commercial terms.
- 06
Scale
Package what works and expand into more departments, channels, customers or industry solutions.
DiscoverDemoProof of ValuePilotProductionScale
Each customer engagement is documented through the relevant Order Form or Statement of Work where required.
Delivery and support model
Clear delivery and support responsibilities.
In partner-led engagements, partners usually own customer-facing L1/L2 support unless agreed otherwise. Greentic provides L3 support for confirmed platform issues, commercial component defects, patches, security remediation and root-cause analysis.
L2 Support
Owner
Partner unless agreed otherwise
Scope
Configuration triage, logs, environment checks, reproduction steps and customer coordination.
L3 Support
Owner
Greentic
Scope
Platform defects, commercial component patches, security remediation and root-cause analysis.
Forward Deployed Engineering
Forward Deployed Engineering support when needed.
Greentic can support partners with discovery, solution design, configuration, integrations, production readiness, troubleshooting and enablement.
DiscoverySolution designConfiguration & integrationsProduction readinessEnablement
Forward Deployed Engineering support is scoped separately unless included in the relevant Order Form or Statement of Work.
Ready to build your Digital Worker practice?
Start with one customer process, one guided journey and one clear route to value. Greentic gives partners the platform, enablement and commercial structure to sell, deliver and scale Digital Worker solutions.